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Privacy policy

DATA PROTECTION DECLARATION


The following data protection declaration applies to the use of our online offer tiefenbacherlehmann.com (hereinafter "website").


We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the German Data Protection Regulation (DSGVO).


1 Person responsible

The person responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 DSGVO is the


Tiefenbacher Lehmann GbR
Aussenschlag 14a
21521 Wohltorf
Germany


hello@tiefenbacherlehmann.com

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions as a whole or for individual measures, you can address your objection to the person responsible.

You can save and print out this data protection declaration at any time.


2 General purposes of processing

We use personal data for the purpose of operating the website and processing orders.


3 What data we use and why


3.1 Hosting
The hosting services used by us serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services, which we use for the purpose of operating the website.


In this context, we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta data and communication data of customers, interested parties and visitors to this website on the basis of our legitimate interests in the efficient and secure provision of our website pursuant to Art. 6 (1) sentence 1 f) DSGVO in conjunction with Art. 28 DSGVO. Art. 28 DSGVO.


3.2 Access data
We collect information about you when you use this website. We automatically collect information about your usage behaviour and your interaction with us and register data about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files).

The access data includes:
- name and URL of the file accessed
- date and time of access amount of data transferred
- message about successful retrieval (HTTP response code)
- browser type and version
- referer URL (i.e. the previously visited page)
- Websites accessed by the user's system via our website
- internet service provider of the user
- IP address and the requesting provider

We use this log data without assigning it to you personally or otherwise profiling it for statistical evaluations for the purpose of operating, securing and optimising our website, but also to anonymously record the number of visitors to our website (traffic) and the extent and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. This information allows us to provide personalised and location-based content and to analyse traffic, troubleshoot and improve our services.

This is also our legitimate interest according to Art. 6 para. 1 p. 1 f) DSGVO.

We reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use based on concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision of services or the billing of a service, e.g. if you use one of our offers. After the order process has been cancelled or after payment has been received, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offence in connection with the use of our website.


3.3 Cookies
We use so-called session cookies to optimise our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and is temporarily stored on your hard drive. This file as such contains a so-called session ID, with which various requests from your browser can be assigned to the common session. This enables your computer to be recognised when you return to our website. They are used, for example, to enable you to use the shopping cart function across several pages.


These cookies are stored on your hard drive and delete themselves after the specified time. They last between 1 month and 10 years. This enables us to present our offer to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specifically tailored to your interests.


The following data and information are stored in the cookies:
- log-in information
- language settings
- search terms entered
- information about the number of times our website is accessed and the use of individual functions of our website.


When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, your IP address or similar data that could be used to assign the cookie to you will not be stored.

When the cookie is activated, an identification number is assigned to it and an assignment of your personal data to this identification number is not made. Your name, IP address or similar data that would enable the cookie to be assigned to you are not inserted into the cookie. On the basis of the cookie technology, we only receive pseudonymised information, for example, about which pages of our shop were visited, which products were viewed, etc. This information is not stored in the cookie.


As far as technically necessary cookies are concerned, our legitimate interest in the use of cookies pursuant to Art. 6 para. 1 p.

1 f) DSGVO is to provide you with a functional website.



If the cookies are not technically necessary (for example, cookies for the purpose of analysis or tracking), we only store the cookie on your terminal device based on your prior consent via "opt-in". We will then explain the respective purpose of storing the cookie to you separately in the context of the respective service that stores the cookie on your end device.

You can revoke your consent to the storage of cookies at any time in the cookie settings.



You can also set your browser in such a way that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you want to exclude the acceptance of cookies for certain cases or in general, or that cookies should not be set at all. However, this may limit the functionality of the website.


3.4 Data for the fulfilment of our contractual obligations
We process personal data that we need to fulfil our contractual obligations, such as name, address, e-mail address, ordered products, billing and payment data. The collection of this data is necessary for the conclusion of the contract.


The deletion of the data takes place after the expiry of warranty periods and legal retention periods. Data that are linked to a user account (see below) are retained in any case for the time of the management of this account.

The legal basis for the processing of this data is Art. 6 para. 1 p. 1 b) DSGVO, because this data is required so that we can fulfil our contractual obligations towards you.


3.5 Newsletter
To register for the newsletter, the data requested in the registration process is required. The registration for the newsletter is logged.


You can revoke your consent to receive the newsletter at any time and thus unsubscribe from the newsletter.


We store the registration data as long as it is required for sending the newsletter. We store the logging of the registration and the mailing address as long as there was an interest in proving the consent originally given, which is usually the limitation periods for civil claims, i.e. a maximum of three years.

The legal basis for sending the newsletter is our legitimate interest in direct advertising pursuant to Art. 6 para. 1 p. 1 f) and Recital 47 p. 7 DSGVO in conjunction with your consent under competition law pursuant to Section 7 para. 2 no. 3 UWG.

You can cancel the registration at any time without incurring any costs other than the transmission costs according to the base rates. A notification in text form to the contact data mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. Of course, you will also find an unsubscribe link in every newsletter.


3.6 E-mail contact
If you contact us (e.g. by contact form or e-mail), we will process your data for the purpose of processing the enquiry and in the event that follow-up questions arise.


If the data processing is carried out for the implementation of pre-contractual measures, which are carried out in response to your enquiry, or, if you are already our customer, for the implementation of the contract, the legal basis for this data processing is Art. 6 para. 1 p. 1 b) DSGVO.

We only process other personal data if you consent to this (Art. 6 para. 1 p. 1 a) DSGVO) or we have a legitimate interest in processing your data (Art. 6 para. 1 p. 1 f) DSGVO). A legitimate interest is, for example, to respond to your email.


3.7 Google Analytics

We use Google Analytics, a web analytics service provided by Google Ireland LimitedGordon House, Barrow Street Dublin 4 Ireland ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information

generated by the cookie about the use of the website by the visitor is usually transferred to a Google server in the USA and stored there.

Our legitimate interest pursuant to Art. 6 para. 1 sentence 1 f) DSGVO is to know how often and in what way our website is used.

Google has submitted to the Privacy Shield Agreement between the European Union and the USA and is certified. This means that Google is committed to complying with the standards and regulations of European data protection law. For more information, please refer to the entry linked below: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAItatus=Active.

We have activated IP anonymisation on this website (anonymizeIp). However, this will cause your IP address to be shortened by Google within member states of the European Union or in other states which are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide us with further services related to the use of the website and the Internet.

The IP address transmitted by your browser within the framework of Google Analytics is not merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent the transfer of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

4 Facebook pixels

On our website we use the so-called "Facebook pixel" of the provider Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland,

Our legitimate interest pursuant to Art. 6 para. 1 sentence 1 f) DSGVO is to know how often and in what way our website is used.

Facebook operates server locations in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

The Facebook pixel enables us to define the target groups for the display of advertisements by Facebook based on the visitors of the website. As a result, Facebook Ads are played only to Facebook users who have an interest in our site or other specific interests (as determined by the sites visited). This information is submitted by us to Facebook ("Custom Audiences").

The Facebook pixel also allows us to check the effectiveness of our Facebook Ads by tracking whether users have visited our website after clicking on our Facebook Ads ("conversion").

The processing of your personal data by Facebook takes place within the framework of the Facebook data protection guidelines. These can be accessed at https://www.facebook.com/policy.php. You can find more information about the Facebook pixel at https://www.facebook.com/business/help/651294705016616

You can object to the collection and processing of your personal data by the Facebook pixel on the following page: https://www.facebook.com/settings?tab=ads. The objection is platform-independent, i.e. it applies to all devices on which you use your Facebook account.

5 Storage duration

Unless specifically stated, we only store personal data for as long as it is necessary to fulfil the intended purposes.

In some cases the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, the data will only be stored by us for these legal purposes, but will not be processed in any other way and will be deleted after expiry of the legal retention period.

6 Your rights as data subject

Under applicable laws, you have various rights regarding your personal information. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address mentioned in point 1.

Below you will find an overview of your rights.

6.1 Right to confirmation and information

You have the right to receive clear information about the processing of your personal data.

In detail:

You have the right to obtain confirmation from us at any time as to whether personal data concerning you is being processed. If this is the case, you have the right to request from us free information about the personal data stored about you, together with a copy of this data. Furthermore, you have the right to receive the following information:

  1. the processing purposes;

  2. the categories of personal data processed;

  3. the recipients or categories of recipients to whom the personal data have been or will be

    disclosed, in particular to recipients in third countries or to international organisations;

  4. if possible, the planned duration for which the personal data will be stored or, if this is not

    possible, the criteria for determining this duration;

  5. the existence of a right of rectification or erasure of personal data concerning you or of a right

    to have the processing limited by the controller or to object to such processing

  6. the existence of a right of appeal to a supervisory authority;

  7. if the personal data is not collected from you, all available information about the origin of the

    data;

  8. the existence of an automated decision making process including profiling in accordance with

    Art. 22 paras. 1 and 4 DPA and - at least in these cases - meaningful information on the logic involved and the scope and intended effects of such processing for you

If personal data is transferred to a third country or to an international organisation, you have the right to be informed of the appropriate guarantees in accordance with Art. 46 DSGVO in connection with the transfer.

6.2 Right of rectification

You have the right to ask us to correct and, if necessary, complete personal data concerning you. In detail:

You have the right to ask us to correct incorrect personal data concerning you without delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary declaration.

6.3 Right of cancellation ("right to be forgotten")

In a number of cases we are obliged to delete personal data concerning you. In detail:

Pursuant to Art. 17 para. 1 DSGVO, you have the right to demand that we delete personal data relating to you without delay, and we are obliged to delete personal data without delay if one of the following reasons applies:

  1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.

  2. You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 sentence 1 a) DSGVO or Art. 9 para. 2 a) DSGVO and there is no other legal basis for the processing.

  3. You object to the processing pursuant to Art. 21 para. 1 DPA and there are no legitimate reasons for the processing, or you object to the processing pursuant to Art. 21 para. 2 DPA.

  4. The personal data were processed unlawfully.

  5. The deletion of personal data is necessary to comply with a legal obligation under Union law

    or the law of the Member States to which we are subject.

  6. The personal data was collected in relation to information society services offered in

    accordance with Art. 8 Paragraph 1 of the DSGVO.

If we have made the personal data public and we are obliged to delete them pursuant to Art. 17 para. 1 DSGVO, we will take reasonable measures, including technical measures, taking into account the available technology and the implementation costs, to inform data controllers who process the personal data that you have requested them to delete all links to these personal data or copies or replications of these personal data.

6.4 Right to limit processing

In a number of cases, you are entitled to request us to restrict the processing of your personal data. In detail:
You have the right to demand that we restrict processing if one of the following conditions is met:

 



1. the accuracy of the personal data is disputed by you, for a period of time that allows us to verify the accuracy of the personal data


2. the processing is unlawful and you refused to delete the personal data and instead requested the restriction of the use of the personal data


3. we no longer need the personal data for the purposes of the processing, but you need the data to assert, exercise or defend legal claims, or


4. you have lodged an objection to the processing in accordance with Art. 21 para. 1 DSGVO, as long as it has not yet been established whether the legitimate reasons of our company outweigh yours.

6.5 Right to data transferability

You have the right to receive, transmit or have us transmit personal data concerning you in machine-readable form.

In detail:

You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format and you have the right to transfer this data to another responsible person without hindrance from us, provided that

  1. the processing is based on a consent pursuant to Art. 6 para. 1 sentence 1 a) DSGVO or Art. 9 para. 2 a) DSGVO or on a contract pursuant to Art. 6 para. 1 sentence 1 b) DSGVO and

  2. the processing is carried out by means of automated procedures.

When exercising your right to data transferability in accordance with paragraph 1, you have the right to request that the personal data be transferred directly from us to another responsible party, insofar as this is technically feasible.

6.6 Right of objection

You also have the right to object to the lawful processing of your personal data by us if this is justified by your particular situation and if our interests in processing do not outweigh the interests of the data subject.

In detail:

You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you that is carried out on the basis of Article 6 paragraph 1, sentence 1 e) or f) FADP; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling reasons for processing that are worthy of protection and outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.

Where personal data are processed by us for the purpose of direct marketing, you have the right to object at any time to the processing of personal data relating to you for the purpose of such marketing, including profiling, insofar as it relates to such direct marketing.

You have the right to object, for reasons arising from your particular situation, to the processing of personal data concerning you which is carried out for the purposes of scientific or historical research or for statistical purposes, in accordance with Art. 89, paragraph 1 of the DPA, unless the processing is necessary for the performance of a task carried out in the public interest.

6.7 Automated decisions including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal effect on you or significantly affects you in a similar manner.

An automated decision making process based on the personal data collected does not take place.

6.8 Right to revoke a data protection consent

You have the right to revoke your consent to the processing of personal data at any time.

6.9 Right of appeal to a supervisory authority

You have the right to complain to a supervisory authority, in particular in the Member State in which you are resident, in your place of employment or in the place where the suspected infringement occurred, if you consider that the processing of personal data relating to you is unlawful.

7 Data security

We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.

Your personal data will be transmitted encrypted. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but we would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.

To protect your data, we maintain technical and organisational security measures in accordance with Art. 32 DSGVO, which we continually adapt to the state of the art.

Furthermore, we do not guarantee that our offer is available at certain times; disturbances, interruptions or failures cannot be excluded. The servers used by us are regularly and carefully backed up.

8 Transfer of data to third parties, no data transfer to non-EU countries

As a matter of principle, we only use your personal data within our company.

If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), they will only receive personal data to the extent that the transmission is necessary for the corresponding service.

Certain parts of the data processing have been outsourced by us to contract processors ("contract processing"). In doing so, we contractually oblige processors to use personal data only in accordance with the requirements of the data protection laws and to ensure the protection of the rights of the data subject.

The legal domicile of the service provider entrusted by us with the order data processing is located in a country outside the European Union, for which the European Commission has established an adequate level of data protection by decision. Furthermore, this service provider also maintains server locations in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has also determined an appropriate level of data protection for companies certified under the Privacy Shield.

9 Facebook & Instagram

On our Instagram account and our Facebook page we inform about our products and current special offers.

If you access our Instagram account or our Facebook page, your data may be automatically collected and stored for advertising and market research purposes.

This data is used to create user profiles using pseudonyms, which are used to display advertisements within and outside the platforms that correspond to your interests. As a rule, the creation of user profiles is carried out by storing cookies on your end device, which save your visiting behaviour and interests. This is done in accordance with Art. 6 Para. 1 lit. f. DSGVO in order to safeguard our legitimate interests, which predominate in weighing up interests, in an optimised presentation of our offer and effective communication with customers and interested parties. If the respective platform operator requests your consent (agreement) to data processing, e.g. by means of a checkbox, the legal basis for data processing is Art. 6 para. 1 lit. a DSGVO.

The aforementioned platforms operate server locations in the USA and are certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

Detailed information regarding the use and processing of your personal data by the above-mentioned providers, contact details, your rights regarding the processing as well as your setting options (especially objection options, opt-out) can be found in the following linked data protection declarations.

Facebook: https://www.facebook.com/about/privacy/
The data processing is based on an agreement between jointly responsible parties in accordance with

Art. 26 DSGVO, which you can view here.
You can find further information on data processing when visiting a Facebook fan page (information on Insights data) here.


Instagram: https://help.instagram.com/519522125107875 Possibility of appeal (opt-out):
Facebook: https://www.facebook.com/settings?tab=ads Instagram: https://help.instagram.com/519522125107875

Status: May 2020

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