Refund policy
RETURNS
All items purchased from the TIEFENBACHER LEHMANN online store can be returned within 14 days, without giving any reason, to the following address:
TIEFENBACHER LEHMANN GbR
c/o Fashion Logistik
Alexandra Genske
An der Strusbek 18
22926 Ahrensburg
GERMANY
The customer bears the costs for the return shipment.
ATTENTION: Before sending a return from a third country (all non-EU countries, i.e. Switzerland, USA etc.) please contact our customer service at shop@tiefenbacherlehmann.com!
Please note all further conditions under cancellation policy under the following point 2.
CANCELLATION POLICY
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us (Tiefenbacher Lehmann GbR, Aussenschlag 14a, 21521 Wohltorf bei Hamburg, e-mail: shop@tiefenbacherlehmann.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs, without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
